Oregon Certified Nursing Assistant State Practice Exam

A professional relationship between an NA and a resident includes:

1. Telling the resident about problems with the supervisor

2. Calling the resident Dearie and Sweetie

3. Letting a resident know if the NA is in a bad mood

4. Keeping resident information confidential

The correct answer is: Keeping resident information confidential

The establishment of a professional relationship between a nursing assistant (NA) and a resident is fundamentally built on trust, respect, and confidentiality. Keeping resident information confidential is essential to maintaining that trust and ensuring the resident feels safe and secure in their interactions with the NA. When residents share personal information, they expect it to be protected. The NA must respect privacy regulations and ethical standards, such as those outlined in HIPAA, which protect the health information of individuals. This confidentiality promotes a sense of safety for the resident, allowing them to communicate openly without fear of judgment or breach of privacy. In contrast, sharing personal problems about a supervisor, using overly familiar terms like "Dearie" or "Sweetie," or disclosing personal feelings such as being in a bad mood can undermine professionalism. These behaviors may create discomfort or perception of unprofessionalism in the relationship, which could hinder the effective care and support the resident requires. The correct focus of a professional relationship is on the resident's needs and well-being, emphasizing respect and appropriate boundaries.