Oregon Certified Nursing Assistant State Practice Exam

An example of active listening is:

1. A. NA looking around the room while the resident is speaking

2. B. NA finishing the resident's sentences for efficiency

3. C. NA focusing on the resident and providing feedback

4. D. NA talking constantly so there are no pauses in the conversation

The correct answer is: C. NA focusing on the resident and providing feedback

Active listening is a communication technique that involves fully concentrating, understanding, responding, and remembering what the speaker is saying. Focusing on the resident and providing feedback is a prime example of active listening because it demonstrates engagement and acknowledges that the listener values what the speaker is sharing. When a nursing assistant concentrates on the resident, they are not only hearing the words but are also paying attention to non-verbal cues such as body language and tone of voice. Providing feedback, such as paraphrasing or asking clarifying questions, helps to ensure that the assistant understood the message correctly and encourages the resident to share more. This creates a supportive environment that fosters trust and open communication, which is essential in caregiving scenarios. The other choices illustrate behaviors that detract from effective communication principles. For example, looking around the room while the resident is speaking signals disinterest, while finishing the resident’s sentences can come off as dismissive and may interrupt their thought process. Talking constantly without allowing pauses can prevent the resident from expressing themselves fully, thus hindering authentic dialogue. By focusing and providing meaningful feedback, the assistant enhances the interaction and supports the resident’s emotional well-being.