Oregon Certified Nursing Assistant State Practice Exam

What are typical duties of an ombudsman?

1. An ombudsman advocates for staff members involved in disputes with management

2. An ombudsman advocates for residents and helps settle disputes

3. An ombudsman teaches nursing assistant training classes

4. An ombudsman organizes activities and outings for residents

The correct answer is: An ombudsman advocates for residents and helps settle disputes

An ombudsman plays a crucial role in advocating for the rights and needs of residents, typically within long-term care facilities. This advocacy involves addressing and helping to resolve disputes that may arise between residents and staff or between residents themselves. The ombudsman serves as an independent mediator, representing the interests of the residents and ensuring that their voices are heard, particularly in matters concerning their care and treatment. This function is vital for maintaining a standard of care and ensuring that residents feel safe, respected, and empowered within their living environment. In contrast, the other options pertain to functions that are not the primary responsibilities of an ombudsman. Advocating for staff members or organizing activities may be relevant in different contexts but do not align with the primary objective of an ombudsman, which is to focus on resident advocacy. Teaching nursing assistant training classes falls under educational roles rather than advocacy or dispute resolution. Each of these roles contributes positively to a facility, but the essence of an ombudsman's duty is centered around the well-being and rights of the residents themselves.