What is a helpful way for an NA to respond to a resident experiencing hallucinations?

When a resident is experiencing hallucinations, providing reassurance is crucial. Hallucinations can be very distressing for the individual, leading to feelings of fear or agitation. By reassuring the resident who seems agitated or worried, the nursing assistant can help to establish a sense of safety and support. This involves acknowledging their feelings in a compassionate manner, rather than dismissing their experience or minimizing it.

This supportive approach can help calm the resident and possibly assist them in feeling more secure in their environment. It fosters trust and encourages open communication, which can be beneficial for both the resident's mental state and the care process.

Other responses, such as denying the reality of their experience or trying to engage with the hallucinations, can lead to confusion or further distress for the resident. Additionally, laughing at the resident is inappropriate and could be harmful, as it disregards their feelings and can increase their anxiety.