Oregon Certified Nursing Assistant State Practice Exam

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What is a proper way for an NA to respond if a resident does not hear her or does not understand her?

  1. A. The NA should speak more quickly.

  2. B. The NA should speak more softly or whisper.

  3. C. The NA should speak slowly and clearly.

  4. D. The NA should shout.

The correct answer is: C. The NA should speak slowly and clearly.

When a resident does not hear or understand what a nursing assistant (NA) is saying, the most effective response is to speak slowly and clearly. This approach helps ensure that the resident can follow the conversation and process what is being communicated. By articulating the words slowly, the NA provides the resident with a better chance to comprehend the message, especially if the resident has hearing difficulties or cognitive challenges. It's essential to maintain a calm demeanor and use clear language, which fosters an environment of understanding and support. This method also promotes effective communication, which is crucial in a healthcare setting where misunderstandings can lead to confusion or errors in care.

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