Oregon Certified Nursing Assistant State Practice Exam

What is an appropriate way to respond to a resident's challenging behavior?

1. Ignore the behavior

2. Verbally scold the resident

3. Stay calm and engage positively

4. Discuss it with others loudly

The correct answer is: Stay calm and engage positively

Staying calm and engaging positively is an effective response to a resident's challenging behavior because it helps to de-escalate the situation. Residents in a care setting may exhibit challenging behaviors due to various reasons such as fear, confusion, or frustration. By maintaining a calm demeanor, the caregiver not only models appropriate behavior but also provides a sense of security to the resident. Engaging positively allows the caregiver to build rapport and trust, which is essential in promoting a supportive environment. This approach encourages open communication and can help the caregiver better understand the underlying reasons for the resident's behavior. It also promotes a therapeutic relationship, where the caregiver can redirect the resident’s focus or help them express their feelings more appropriately. Overall, this method fosters a more positive care experience for both the resident and the caregiver.