Oregon Certified Nursing Assistant State Practice Exam

What is the correct order of the three-step communication process?

1. Sender sends message. Receiver receives message. Receiver provides feedback.

2. Receiver sends message. Receiver receives message. Sender provides feedback.

3. Senders sends message. Sender receives message. Receiver provides feedback.

4. Receiver sends message. Receiver receives message. Receiver provides feedback.

The correct answer is: Sender sends message. Receiver receives message. Receiver provides feedback.

The three-step communication process is essential for effective interaction and understanding. The correct order begins with the sender, who initiates communication by sending a message. This step involves encoding the information in a way that can be easily understood by the receiver. Following the message being sent, the receiver's role is to receive and interpret that message. This step is crucial as it determines whether the intended meaning of the sender is understood correctly. Lastly, the receiver provides feedback to the sender. This feedback is vital as it completes the communication loop, allowing the sender to know if the message was received accurately and understood appropriately. Feedback can clarify any misunderstandings or reinforce the original message. In summary, the correct sequence highlights the active roles of both sender and receiver in communication, culminating in a feedback mechanism that facilitates clarification and understanding. This process is critical for effective communication in healthcare settings, where clear and accurate information exchange is essential for patient safety and care.