Oregon Certified Nursing Assistant State Practice Exam

What should a nursing assistant avoid when communicating with a resident who has hearing difficulties?

1. A. Speaking in a loud voice.

2. B. Using visual aids.

3. C. Speaking clearly and directly.

4. D. Covering their mouth while speaking.

The correct answer is: D. Covering their mouth while speaking.

When communicating with a resident who has hearing difficulties, covering your mouth while speaking is to be avoided because it obstructs the resident's ability to read facial expressions and lip movements, which are critical cues for understanding speech. Many individuals with hearing impairments rely on visual cues to complement their hearing. If your mouth is covered, they may miss out on vital information that helps them grasp what you are saying. In contrast, speaking in a loud voice may not be effective and might even distort the message. Using visual aids can enhance understanding and clarity, while speaking clearly and directly aids in communication, making it easier for the resident to follow along. Therefore, when assisting individuals with hearing challenges, maintaining an unobstructed view of your mouth is essential for effective communication.