Oregon Certified Nursing Assistant State Practice Exam

What should a nursing assistant avoid when dealing with a confused resident?

1. Speaking clearly about their condition

2. Ignoring them completely

3. Providing too much information quickly

4. Trying to redirect their thoughts

The correct answer is: Ignoring them completely

When dealing with a confused resident, it is crucial for a nursing assistant to engage with the individual rather than ignore them completely. Ignoring a confused resident can lead to feelings of isolation and increased anxiety, making the confusion worse. Instead, the nursing assistant should aim to provide support and communicate in a way that the resident can understand. Effective communication includes speaking clearly and slowly, avoiding overwhelming the resident with excessive information at once, and redirecting their thoughts gently if necessary. These approaches help maintain the resident’s dignity and comfort while fostering a sense of safety and connection. By actively engaging with the resident, the nursing assistant can help minimize confusion and provide reassurance, which is vital for their well-being.