Oregon Certified Nursing Assistant State Practice Exam

Which information should a nursing assistant have ready when calling emergency services?

1. The names of the residents' family members

2. The phone number and address where the emergency is happening

3. Her supervisor's name

4. The correct diagnosis of the victim

The correct answer is: The phone number and address where the emergency is happening

When calling emergency services, it is crucial for the nursing assistant to provide the phone number and address where the emergency is occurring. This information is vital because emergency responders need to know the exact location to dispatch assistance quickly and efficiently. Providing the address ensures that there are no delays in getting help to the scene, which could be critical in situations where time is of the essence, such as medical emergencies or accidents. While knowledge of the residents' family members, the supervisor's name, and the specific diagnosis of the victim may also be important in certain contexts, they do not directly affect the immediate response time of emergency services. The priority in an emergency situation is to ensure that help arrives as swiftly as possible, thus making the address and contact information the most imperative details to prepare.