Which of the following actions demonstrates effective communication with residents?

Effective communication with residents is essential in a healthcare setting, as it fosters trust, enhances understanding, and improves overall care. Listening carefully to a resident's concerns is a fundamental aspect of effective communication. This approach allows the caregiver to fully understand the resident's needs, feelings, and preferences, which ultimately promotes a sense of respect and validation.

By actively listening, caregivers can provide more tailored assistance and address specific worries or questions the resident might have. This two-way interaction not only demonstrates empathy but also encourages residents to express themselves more freely, leading to better outcomes in their care and overall well-being.

In contrast, using medical jargon may lead to confusion or anxiety for the resident, as not everyone is familiar with technical terms. Ignoring repeated questions fails to address the resident's concerns and can make them feel disregarded, while providing minimal eye contact can convey disinterest or disrespect. Each of these actions contrasts with the effective communication demonstrated by listening carefully to residents.