Oregon Certified Nursing Assistant State Practice Exam

Which of the following are ways for NAs to avoid barriers to communication?

1. A. The NA should use slang so that the resident understands more easily.

2. B. The NA should respond with "Why?" when resident makes a statement.

3. C. The NA should use medical terminology to simplify the resident's understanding.

4. D. The NA should ask open-ended questions that require more than yes or no responses.

The correct answer is: D. The NA should ask open-ended questions that require more than yes or no responses.

The choice that highlights asking open-ended questions is the most effective way for Nursing Assistants (NAs) to avoid barriers to communication. Open-ended questions encourage residents to share more detailed responses and express their thoughts and feelings more fully. This approach fosters a more collaborative and engaging dialogue between the NA and the resident, creating an environment where the resident feels comfortable communicating their needs, concerns, and preferences. Asking open-ended questions can help the NA gain a clearer understanding of the resident's situation, leading to better care and support. It also allows for the conversation to flow more naturally, giving the resident control over the discussion and helping to build rapport. In contrast, using slang may confuse residents or come across as unprofessional, while responding with "Why?" can create defensiveness and discourage open communication. Similarly, the use of medical terminology can often alienate residents who may not be familiar with such language, making it difficult for them to engage fully in the conversation. Therefore, utilizing open-ended questions is the best approach to enhance communication effectiveness in a healthcare setting.