Oregon Certified Nursing Assistant State Practice Exam

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Which of the following is an indicator of effective communication between a nursing assistant and a resident?

  1. Using medical jargon to explain procedures.

  2. Speaking loudly to ensure the resident hears.

  3. Maintaining eye contact and an open posture.

  4. Avoiding personal topics to keep the discussion professional.

The correct answer is: Maintaining eye contact and an open posture.

Effective communication between a nursing assistant and a resident is crucial in building trust and understanding. Maintaining eye contact and an open posture conveys attentiveness and respect, which fosters a positive interaction. Eye contact is essential as it signals that the assistant is engaged and focused on the resident, helping them feel valued and understood. An open posture further enhances this by showing that the assistant is approachable and willing to listen, creating a comfortable environment for the resident to express their thoughts or concerns. While avoiding medical jargon can be important to ensure clarity, it does not directly address the nuances of interpersonal communication that eye contact and posture provide. Similarly, speaking loudly may be necessary in certain situations, but it does not inherently indicate effective communication. Lastly, while maintaining professionalism is vital, discussing personal topics can also be a part of effective communication when done appropriately, as it can help in building rapport. The correct answer highlights a key aspect of interaction that significantly affects the quality of care and the relationship established between the assistant and the resident.