Oregon Certified Nursing Assistant State Practice Exam

Which of the following is an example of a barrier to communication?

1. A. NA uses medical terminology with the resident.

2. B. NA asks the resident to repeat a sentence.

3. C. NA speaks the same language as the resident.

4. D. NA speaks clearly using a professional tone of voice.

The correct answer is: A. NA uses medical terminology with the resident.

Using medical terminology with the resident is an example of a barrier to communication because it can create confusion and misunderstanding. Residents, especially those who are not familiar with healthcare language, may not comprehend technical terms, leading to anxiety or feelings of alienation. Effective communication in healthcare requires clarity and simplification of language to ensure that residents can fully understand the information being shared, which facilitates better care and improves the therapeutic relationship between the nurse assistant and the resident. In contrast, asking the resident to repeat a sentence, speaking the same language as the resident, and communicating clearly with a professional tone are all strategies that promote understanding and effective interaction, allowing for better communication outcomes.