Oregon Certified Nursing Assistant State Practice Exam

Which technique is beneficial for improving communication with a resident?

1. A. Using formal language.

2. B. Making assumptions about what the resident understands.

3. C. Encouraging the resident to express feelings.

4. D. Avoiding eye contact to minimize discomfort.

The correct answer is: C. Encouraging the resident to express feelings.

Encouraging the resident to express feelings is a vital technique for improving communication. This approach fosters an open dialogue, allowing residents to share their thoughts and emotions freely. When residents feel supported in expressing themselves, it enhances their sense of autonomy and dignity, which is especially important in a healthcare setting. This technique can help the caregiver understand the resident's needs, preferences, and concerns better, leading to more personalized and effective care. In contrast, using formal language can create a barrier to communication, as it may not resonate with the resident, making them feel confused or distanced. Making assumptions about what the resident understands can lead to misunderstandings and may prevent the resident from receiving the care they need. Avoiding eye contact, on the other hand, is generally perceived as a sign of disinterest or discomfort, which can further hinder effective communication and create feelings of isolation for the resident. Hence, encouraging residents to express their feelings is the most effective strategy for enhancing communication.