Oregon Certified Nursing Assistant State Practice Exam

Why is it important for a nursing assistant not to overreact when a resident behaves inappropriately?

1. It may actually reinforce the behavior.

2. Other residents may then copy the behavior.

3. The NA's supervisor will be angry with him.

4. The NA might surprise the resident.

The correct answer is: It may actually reinforce the behavior.

A nursing assistant's ability to remain composed in the face of inappropriate behavior from a resident is crucial for several reasons. When a nursing assistant overreacts, it can inadvertently reinforce the negative behavior. For example, if a resident sees that their actions elicit a strong emotional response or attention from staff, they may continue to engage in that behavior as a way to get more of that reaction. Instead of discouraging the behavior, the overreaction might lead to a cycle of negative interaction. Maintaining a calm demeanor not only helps to manage and redirect the resident's behavior more effectively but also promotes a stable environment within the care setting. This approach can lead to more positive outcomes, as the resident may feel more at ease and less inclined to act out. By keeping a level head, the nursing assistant has a better chance of addressing the root cause of the inappropriate behavior in a constructive manner.